Payments Refunds
How to manage your purchases
Paying by Credit Card
NewGen currently accepts Visa and MasterCard. We do not support payment via PayPal currently.
*Please note that some credit card are not accepted in some regions.
Paying by Purchase Order
NewGen accepts qualified purchase order payments for some products and services.
A purchase order is an official company document and must contain the following:
- Purchase order number and Date
- Bill To company information
- Ship To company information
- Contact information (email preferred)
- Payment Terms agreed upon
- Shipping method and Inco Terms agreed upon
- NewGen Material number(s)
- Purchase Quantity per line item
- Net price (List price less channel partner discount) per line item
- Quote number referenced if available
- Correct currency
- Tax-Exempt certification if applicable
NewGen accepts purchase orders only from those customers with established terms. Payments for services are subject to finance approval and due upon receipt of invoice. Payments for purchase orders are due within thirty (30) days of receipt of the product. Payments received after that 30 day period are subject to service fees.
Return Policy
NewGen charges a standard 20% restocking fee for returned goods. The return policy requires the following conditions:
- Pre-return authorization from a NewGen sales or customer service member
- Return requestor purchased product directly from NewGen
- Returned product has not been used and is in its original packaging
- The product is returned to NewGen within 6 months of the initial ship date
- Dampers, flow stations, HVAC valves and any product associated with a special order cannot be returned to NewGen for credit or refund under the returned goods policy and will only be replaced.
NewGen accepts returned goods under the following conditions
- Receipt of an incorrect product
- Free-of-charge (FOC) replacement order if less than 6 months
- Contact our NewGen office for a replacement order and the coordination of the return shipment
- Receipt of a defective product
- Credit: Free-of-charge replacement order if less than 6 months. (NewGen retains the right to repair. Only in cases where the item is not repairable or repair failed will it be exchanged)
- Free-of-charge repair/calibration service if older than 6 months
- Contact NewGen office for an FOC replacement order or a free-of-charge return material authorization (RMA)
- Trade-In promotions
- Trade-in credit will be given upon receipt of the returned instrument.
Note: Taking a trade-in credit prior to receipt of the trade-in instrument may result in a shipping delay of the order
- Product or service covered by warranty
- Credit: Free-of-charge replacement order if less than 6 months
- Free-of-charge repair/calibration service if older than 6 months
- Contact NewGen office for an FOC replacement order or an FOC return material authorization (RMA)
Calibration and Repair Services
Calibration and repair services exist for most of our products. Identify the available services through the pricing catalog or through our website.
Online Service Request Process
Kindly send us an email to contact@newgenis.com for service or calibration. Follow the step-by-step process to select your own service requirements from the available options and to include any special requirements, concerns or handling issues. Your request will be assigned a Service Request or RMA number.
Refund:
NewGen doesn't have refund policy. So please check properly before you place an order with us.
